Last updated: 24 Aug 2025
Thank you for shopping at CoverCaseStore. This policy explains how we process and deliver your order.
Order Processing
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Handling time: 1–3 business days (Mon–Fri), excluding weekends and holidays.
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Orders placed after 12:00 (local warehouse time) begin processing the next business day.
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Pre-orders/backorders ship when stock arrives; estimated dates will be shown on the product page or at checkout.
Estimated Delivery Times (Standard Tracked Shipping)
Business days exclude weekends and public holidays.
| Region | Estimated delivery |
|---|---|
| USA & Canada | 7–15 business days |
| Europe | 10–20 business days |
| Asia-Pacific | 7–15 business days |
These are estimates provided by carriers. Delays may occur during peak seasons, customs inspections, bad weather, or unforeseen disruptions.
Shipping Rates
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Shipping fees (if any) are calculated at checkout based on destination and weight/size.
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Any free-shipping promotions will be displayed on the site and applied automatically if your order qualifies.
Tracking
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You’ll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.
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Tracking may take 24–72 hours to update after dispatch.
Customs, Duties & Taxes
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International orders may be subject to import duties/taxes charged by your local customs office. These fees are the customer’s responsibility and are not included in our prices or shipping fees.
Address Changes & Delivery Issues
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Need to change your address? Contact us within 12 hours of purchase. We cannot guarantee changes after an order has shipped.
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If a package is marked delivered but you cannot locate it, please check with household members/neighbors and your local carrier first. Then contact us within 7 days of the marked delivery date.
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Undeliverable, refused, or unclaimed shipments may be returned to us. We can reship (additional postage may apply) or refund the item price per our Refund & Returns Policy.
Split Shipments
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To get your items to you faster, we may ship products separately at no extra cost. You’ll receive a tracking number for each parcel.
Lost or Severely Delayed Parcels
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An order is considered lost if there is no tracking movement for 20+ business days (domestic) or 30+ business days (international). We will offer a replacement or refund once confirmed with the carrier.
Contact
Questions about shipping? We’re here to help: support@covercasestore.com