Contact Us
We’re here to help you! Whether you have questions about our products, need assistance with an order, or just want to share your thoughts, feel free to reach out to us.
Get in Touch
Email Support
support@covercasestore.com
Send us your questions, order inquiries, or feedback. We reply within 24 hours during business days.
Phone Support
+66 931404295
Call us directly for urgent matters or detailed product consultations.
Live Chat
Available 24/7
Get instant help through our live chat widget on the website.
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Frequently Asked Questions
How do I know which case fits my phone?
Each product page lists compatible phone models. If you’re unsure, contact us with your exact phone model and we’ll help you find the perfect fit.
What is your return policy?
We offer a 30-day return policy for all products. Items must be in original condition with packaging. Contact us to initiate a return.
How long does shipping take?
Processing takes 1-3 business days. Shipping times vary by location: USA & Canada (7-15 days), Europe (10-20 days), Asia-Pacific (7-15 days).
Are your cases compatible with wireless charging?
Yes! Most of our cases support wireless charging. MagSafe cases are specifically designed for optimal magnetic alignment and charging efficiency.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and retail partnerships. Contact us at support@covercasestore.com with your requirements.
Business Hours
Our customer support team is available to assist you during these hours:
9:00 AM – 6:00 PM
10:00 AM – 4:00 PM
Closed
All times are in EST (Eastern Standard Time)
Our Location
While we operate primarily online, our customer service team is based in Thailand, ensuring quality support in your timezone.
Customer Service Center
CoverCaseStore
Thailand
Email: support@covercasestore.com
Phone: +66 931404295