Last updated: 24 Aug 2025
This Privacy Policy explains how CoverCaseStore (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit covercasestore.com, make a purchase, or otherwise interact with us (collectively, the “Services”).
If you have questions, contact us at support@covercasestore.com.
1) Who we are (Data Controller)
CoverCaseStore is the controller of your personal data.
Contact: support@covercasestore.com
Address: [Add company/return address here]
2) Information we collect
Information you provide
- Account and order data (name, email, phone, billing/shipping address)
- Payment details (processed securely by our payment providers; we do not store full card numbers)
- Communications (emails, chat messages, support requests)
- Reviews, photos, and other content you submit
- Marketing preferences (newsletter opt-in/opt-out)
Information collected automatically
- Device and usage data (IP address, browser type, device identifiers, pages viewed, time on site, referrer)
- Cookies and similar technologies for functionality, analytics, and personalization (see §6)
Information from third parties
- Payment processors (e.g., card networks, Apple Pay/Google Pay providers, Stripe/PayPal) for payment verification and fraud prevention
- Carriers/fulfillment partners for shipping updates
- Marketing and analytics tools (e.g., email service providers, on-site search/analytics)
3) How we use your information
- Fulfil orders & provide Services (process payments, ship items, handle returns)
- Customer support & communications (order updates, responses to inquiries)
- Personalize & improve the website and product recommendations
- Marketing (emails or on-site messages when you’ve consented or as permitted by law)
- Fraud prevention & security, debugging, and abuse detection
- Legal compliance (tax, accounting, regulatory obligations)
4) Legal bases (GDPR/UK GDPR)
We process personal data when at least one of these applies:
- Contract (to fulfil your order or provide requested Services)
- Legitimate interests (to secure and improve our Services, prevent fraud, personalize content—balanced against your rights)
- Consent (for certain marketing/cookies; you may withdraw anytime)
- Legal obligation (e.g., tax and accounting records)
5) How we share information
We do not sell your personal information. We share it only with:
- Service providers / processors (payment processors, hosting, email/SMS and support tools, analytics, on-site search, shipping and warehousing) bound by confidentiality and data-processing terms
- Advertising/analytics partners (only if applicable and subject to your consent or opt-out choices)
- Authorities or legal requests when required by law or to protect our rights
- Business transfers (e.g., merger, acquisition) where your data remains protected under this Policy
6) Cookies & tracking
We use cookies and similar technologies to:
- keep your cart/session, remember preferences, and enable checkout
- measure site performance and detect issues
- personalize content/marketing (if enabled)
You can manage cookies via your browser settings and (where available) our cookie banner. Disabling some cookies may affect site functionality.
7) Data retention
We keep data only as long as necessary for the purposes in this Policy:
- Orders and billing records: typically 7–10 years (tax/accounting)
- Customer support records: up to 3 years after resolution
- Marketing consent and email logs: until you unsubscribe or your consent is withdrawn
- Reviews and public content: retained until you request removal (subject to legitimate interests)
8) International transfers
If data is transferred outside your country (e.g., to service providers), we will use appropriate safeguards (such as Standard Contractual Clauses) as required by applicable law.
9) Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data (subject to legal exceptions)
- Restrict or object to certain processing
- Data portability
- Withdraw consent at any time (for consent-based processing)
- Opt out of marketing: use the unsubscribe link in emails or contact us
To exercise rights, email support@covercasestore.com. We may ask for information to verify your identity.
California/US state privacy (CPRA and similar): You may request to know, delete, or correct personal information and opt out of sharing for cross-context behavioral advertising (if used). We will not discriminate against you for exercising your rights.
10) Security
We use technical and organizational measures to protect your information (encryption in transit, access controls, limited retention). No method of transmission or storage is 100% secure; you use the Services at your own risk.
11) Children’s privacy
Our Services are not directed to children under 13 (or the age of digital consent in your country). We do not knowingly collect data from children. If you believe a child has provided data to us, contact support@covercasestore.com to request deletion.
12) Third-party links & features
Our site may link to third-party websites or include third-party widgets (e.g., payment buttons). Their privacy practices are governed by their own policies.
13) Changes to this Policy
We may update this Policy from time to time. Changes will be posted on this page with a new “Last updated” date. Material changes may also be communicated by email or on-site notice.
14) Contact us
Questions or requests about privacy?
Email: support@covercasestore.com
Address: [Add company/return address here]