🔄 REFUND & RETURNS
COVERCASESTORE | Last updated: 24 Aug 2025
⏰ KEY TIMEFRAMES
30
DAYS TO RETURN
eligible items
eligible items
7
DAYS TO REPORT
damaged/defective
damaged/defective
12
HOURS TO CANCEL
or change order
or change order
✅ ELIGIBILITY REQUIREMENTS
✅ RETURNABLE ITEMS
- Unused & undamaged
- Original packaging intact
- All accessories included
- Order number provided
- RMA approval obtained
❌ NON-RETURNABLE
- Final sale/clearance items
- Gift cards & downloads
- Worn or damaged items
- Customized products
- Missing parts (our error excluded)
🚨 DAMAGED/DEFECTIVE/WRONG ITEM
CONTACT WITHIN 7 DAYS • FREE REPLACEMENT OR FULL REFUND
📧
Email with photos/video evidence
🆓
Free replacement or full refund provided
💰 REFUND PROCESS
💳 Refund Timeline
3-10
3–10 business days to original payment method
⚠️
Bank processing times may vary
📦 Shipping Costs
❌
Non-refundable (unless our error)
👤
Customer pays return shipping
📋 HOW TO START A RETURN
1
Email support@covercasestore.com
Subject: “Return + Order #[your order number]”
Subject: “Return + Order #[your order number]”
2
Include photos (if defective/damaged)
State reason for return
State reason for return
3
Receive RMA & instructions
Get return address and authorization
Get return address and authorization
4
Ship with tracking
Share tracking number with us
Share tracking number with us
5
Refund processed
After inspection and approval
After inspection and approval
🌍 IMPORTANT NOTES
🔄
Exchanges: Place new order + return original for fastest service
📍
International: Duties/taxes non-refundable
📮
Return Shipping: Use trackable service – not responsible for lost returns
📧 NEED HELP WITH RETURNS?
support@covercasestore.com
We’re here to make returns easy and hassle-free!